At Island Emu Tasmania we take your privacy and security seriously and are committed to protecting your personal information. We feel it is very important that you understand, what information is collected when shopping online and how that information is used. If you have any questions or concerns about our privacy and security policies or anything else on our site, please don't hesitate to contact us.

How we gather information from users.
How we collect and store information depends on the page you are visiting, the activities in which you elect to participate and the services provided. You can visit many pages on our site without providing any information. Other pages may prompt you to provide information, such as when you register for access to portions of our site, sign up for membership, request certain features (e.g., newsletters, news updates and other products) or register to purchase products.

What Customer Information Do We Collect?
While maintaining our commitment to your privacy, we may collect personally and non- personally identifiable information about you. A detailed description of the types of information we may collect is outlined below.

Personally identifiable information includes your name, address, e-mail and credit card information. We collect this information so that we can properly fulfill your orders.

Non-personally identifiable information which includes your browser type, domain name, IP address and how you maneuvered through our web site. We may collect this information so that we can identify general shopping and navigation patterns to better understand how to improve your experience with us.

You may also provide information when you participate in other interactive areas of our site. Like most web sites, Island Emu Tasmania also collects information automatically and through the use of electronic tools that may be transparent to our visitors. For example, we may log the name of your Internet Service Provider or use "cookie" technology.
As we adopt additional technology, we may also gather information through other means. In certain cases, you can choose not to provide us with information, for example by setting your browser to refuse to accept cookies, but doing so may limit your ability to access certain portions of the site.
Please realise that if you choose to disable the "cookies" you will not be able to add items to your cart or complete an order online.

Why Do You need to Register to Check Out?
Registering one time with Island Emu Tasmania allows us to fulfill your order and you to expedite your future shopping experiences. During the registration process, you provide the personally identifiable information mentioned above (name, address, e-mail address, telephone number). The next time you return to Island Emu Tasmania, you can simply enter your email and password and the rest of the information will be pulled from our database, allowing you to retrieve items previously added to your shopping cart and expedite your check out.

How Is Your Personal Information Used?
Your e-mail and address, may be used to send e-mails or newsletters notifying you of special offers, and product updates on our site. However, if at any time you wish to stop receiving these updates, you may opt-out. By selecting the opt-out link, your name, will be permanently removed from our mailing list unless you request mailings again in the future. Also, should you receive any promotions, discounts, etc. via mail and would like to be removed from that list, simply contact us via e-mail, telephone or mail. We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process.
We will never rent, sell, share or in any way make any aspect of your information accessible to any third parties or vendors.

Our duty of confidentiality and your consent
We have a duty to keep confidential all personal information we hold about you. Our duty of confidentiality applies except where disclosure of your personal information is:

.compelled by law
For example, disclosure to various government departments and agencies such as the Australian Taxation Office, and disclosure to courts under subpoena.

.in the public interest
For example, where a crime, fraud or misdemeanour is committed or suspected, and disclosure against the customer's rights to confidentiality is justified.

.with your consent
Your consent is important to us. Your consent may be implied or expressed and it may also be verbal or written.
You imply consent where we may reasonably conclude that you have given consent by the actions you take or do not take. For example, where you acquire or use an Island Emu Tasmania product, service you consent to Island Emu Tasmania storing, using, maintaining and disclosing your personal information to the extent necessary for us to provide that particular Island Emu Tasmania product or service to you.

If you do not consent to certain uses of your personal information we may not be able to provide that particular product or service to you.

How Can You Control Your Information Online?
At Island Emu Tasmania you have full control over your personal information. We have installed a feature called "My Account" where you can access and update your information. If you would like to cancel your account, you may do so by contacting us by telephone, e-mail or Mail.

How Do We Ensure the Security of Your Credit Card Information?
The security of your personal information is very important to us. When you enter sensitive information (such as credit card number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). You can verify this by clicking on the Secure Site logo placed on the bottom right corner of our site.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

How and Why Do We Use Cookies?
"Cookies" are a type of information that is stored on your hard drive via your web browser. The "cookies" that we use do not contain any personal data such as credit card information, passwords, or even your name or address. Cookies simply help us to identify your session on the site.
However, you should have the option of disabling "cookies" through your browser. This is a function of your computer, so the manner in which to turn the "cookies" off is quite individual and thus, can not be addressed here. Please realise that if you choose to disable the "cookies" you will not be able to add items to your cart or complete an order online.

Our E-mail List
We will never rent, sell, or trade your e-mail information with anyone. By signing up for our newsletter, you will not be sent advertising or messaging from any other company. We only send newsletters and e-mails to those who have requested them. We also provide a permanent opt-out link with each e-mail sent.

Outside Parties
We use outside shipping companies to ship orders (Australia Post, DHL, etc.), and a credit card processing company to bill users for goods and services. These companies may receive personally identifiable information to help us process your order. These companies will not retain, share, store or use personally identifiable information for any secondary purposes. Your personal data will be stored on file at Island Emu Tasmania for as long as your account is active.

Web site security and privacy
The internet has dramatically changed the way we do business. It allows Island Emu Tasmania to provide our products and services to you from the convenience of your own home or office.
We understand that you may be concerned about the confidentiality and security of the personal information we collect from you online. Accordingly, we have systems in place to ensure our online dealings with you are as secure and confidential as your dealings with us in person, or on the telephone.

Security of your personal information
Island Emu Tasmania takes reasonable steps to protect your personal information from loss, misuse, unauthorised disclosure or destruction. Island Emu Tasmania has in place generally accepted standards of technology and operational security in order to keep your personal information safe.

Limitation of Liability
Complete confidentiality and security is not yet possible over the Internet. Internet use and communication is subject to interception, loss and alteration. On whichever site you provide personal information, it is possible for a third party to view that information. It is not surprising for example, that messages to newsgroups have resulted in unsolicited e- mail from spammers. You acknowledge and agree that Island Emu Tasmania shall not be responsible for any damages you may suffer as a result of the transmission of confidential or sensitive information over the Internet, and that all such communications will be at your own risk.

We reserve the right to make changes to the Island Emu Tasmania Privacy Policy and this Privacy Statement from time to time or as required by law.
Any changes to our Privacy & Security Policy will be posted on this page of our web site. We reserve the right to modify this Privacy & Security statement at any time, so please review it frequently. If we make important changes to this policy, they will be posted on this page.

Further information on privacy
You can obtain further general information about privacy protection from the Office of the Federal Privacy Commissioner by:

calling their Privacy Hotline on 1300-363-992, or

visiting their web site at www.privacy.gov.au, or

by writing to:
The Federal Privacy Commissioner
GPO Box 5218
Sydney NSW 1042